Receptionist (Grade 12)

About

Description

Intercare is seeking enthusiastic candidates for the Receptionist position in Cape Town, Western Cape. This entry-level role involves providing outstanding customer service and ensuring a smooth administrative process for patients.

Responsibilities

• Offer professional and personable patient care over the phone
• Assist patients in completing forms accurately and maintain compliance with internal standards
• Manage all reception-related processes, including patient bookings, arrivals, and payments
• Direct customers to the appropriate services and professionals
• Maintain patient confidentiality in compliance with POPIA regulations
• Keep the reception area clean and organized
• Direct emergency cases to the nurse’s station according to policy
• Provide basic account assistance to patients and escalate issues when necessary
• Collect outstanding account balances and co-payments in accordance with company standards
• Follow daily cash-up and banking procedures

Qualifications

• Grade 12 qualification
• Basic computer proficiency
• Previous experience in a customer-focused environment (preferred)
• Advantageous: Familiarity with the GoodX system

Application instructions:

• Apply online for the Intercare Job Vacancy as Receptionist 2025.